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Archive for the ‘Marketing’ Category

It’s Stress Awareness Month – Here’s how we react

Tuesday, April 16th, 2019

April is stress awareness month – something we can all attest to as stresses do get on top of us whilst we juggle the various aspects of our life. Making sure we get ‘me’ time each day to decompress and relax is easier said than done if we have a busy routine and people – however big or small – relying on us.

Exercise will always help to create those happy endorphins which in turn can boost our mood and reduce stress. Whether it’s getting out in the fresh air for a run in the great outdoors or heading to the gym for a workout class or a swim, these activities will release happy hormones to surge around our bodies and combat any stressful worries.

The Acorn Marketing team all have their own preferred ways of relaxing and taking some time for themselves after busy working days.

We all enjoy the benefits of yoga and Pilates. Some of us take time to focus at home with daily movements at the beginning of each day, others head to a weekly class and switch off both phone and mind to outside influences and just enjoy being in those 60 minutes to workout, breathe deeply, stretch and prepare our bodies for the week ahead. You can find great tutorials online – even short routines to do at your desk.

I find baking to be quite cathartic, switching off to follow a recipe and working methodically. Tidying up whilst my creation is rising in the oven (I’m sure Bake Off contestants don’t have to do their own washing up though!). The big reveal when your cake/pie/bread comes out of the oven and stands to cool on the counter – is always rewarding. I will be honest though; a disastrous bake does negate the relaxing effect achieved during the stirring/whisking process.

Work can be the biggest causes of stress for people so to try to combat this, try and ensure you step away from your desk at lunch. Go for a walk or sit somewhere aside from your desk to eat, just to change the scenery and give your brain a rest from your work space.

Jogging is also a definite means to de-stress. Step into your trainers and head outside (I prefer on a dry day!) either solo or with a friend or two, to appreciate your surroundings – especially in this beautiful Spring season with so many new flowers and trees in bloom. We don’t run so fast that we can’t hold a conversation so it’s easy to keep fit and put the world to rights (always multi-tasking). It’s now a ritual in our diaries.

Sometimes the simplest of pleasures can help us unwind and sitting in your favourite chair with a good book and a glass of wine or a mug of hot chocolate, to immerse yourself in the pages, is just what we all need.

Tiny changes might also help keep calm – if the queues at supermarket checkouts get your blood pressure rising, order online for home delivery. If the thought of going to the gym with lots of other people exercising is a little intimidating and you start to feel the s-word, there are many online classes or DVDs to complete in the comfort of your own home and at a time that suits you. Whether it’s an energetic HIIT workout or calming yoga, pick the best one for you.

A great first step to make today would be to remove your phone as a distraction from your evening routine. Don’t check work emails in the evening – they can wait until the morning. Any updates on social media can be caught up on in the morning too. This will help your brain switch off, relax and hopefully aid a deep and stress-free sleep, making you ready to deal with whatever the next day brings.

Breathing can also aid us in relaxation. Taking a deep breath in for a count of 5, holding for a count of 6 and breathing out for a count of 7 will help restore calm.

So during stress awareness month, find your feel good factor (or factors), do things for you and remove those stressful triggers from your life to avoid tensions and to help you relax and look after yourself.

Inspirational Books For Marketing & Business

Monday, March 4th, 2019

As World Book Day fast approaches on 7th March, it’s mostly known as the day when children attending nursery or school are welcome to dress up as their favourite book characters. This can result in such a wide array of choices, it’s fantastic, albeit a little stressful if you are the parent having to create the costume. Now as adults, we might not embrace this day with such gusto, but we wanted to share our top must-read marketing books. No need to create your own costume!

Creative Superpowers: Equip Yourself For The Age of Creativity – Edited by Laura Jordan Bambach, Mark Earls, Daniele Fiandaca & Scott Morrison.

This book aims to help readers succeed in the fast-paced world today. Everything is broken down into four key learnings: making, teaching, hacking and thieving. The combined brain power of the authors delivers tips to re-learn qualities from our childhoods that we might have forgotten – or not thought to embrace in our business worlds. Remaining curious, fearless and finding ways to adapt to all challenges will see us benefit in the working environment. This book will inspire you to tackle problems in different ways, unleash new ways of thinking and delivering success.

Building a Story Brand: Clarify Your Message So Customers Will Listen by Donald Miller.

Storytelling has become the backbone of many recent marketing books. Donald Miller approaches this topic by adding his well-proven 7-step StoryBrand guidance. All good storytelling needs a compelling structure – a problem, assistance arrives, a plan is made, action is taken, disaster is eluded and it culminates in success. By applying this configuration to business cases, this book resounds with marketers. Aligning these ideas in a fresh way really enthrals you and the learnings are easily transferrable to recruiting and corporate identity. Also included are helpful instructions and templates.

The Social Organism: A Radical Understanding of Social Media to Transform Your Business and Life by Oliver Luckett and Michael J. Casey.

This book takes a scientific approach to the world of social media in order to explain how social networks replicate biological life.In our current social media age, ideas and concepts morph through hashtags, videos and photos, fed by emotionally driven people. These networks mirror roles of biology, growing due to being fed by the millions of people interacting with them. Luckett & Casey engage the metaphor of cellular biology to further aid our understanding of social media and how we can learn from progress in organisms as to what steps we should take to remain at pace with the fast-growing social media landscape. The easily relatable case studies using memes and events that have played a part in recent history drives this viewpoint home.
This really is a vital guide for marketers wanting to understand the digital world,not solely to comprehend the workings of social media, but to relate it to life today and to make it work positively for us.

Top of Mind: Use Content to Unleash Your Influence and Engage Those Who Matter To You  by John Hall.

Building trust, being consistent and engaging likability are all actions that aid recall in customers minds. John Hall explains that being the first brand, company or person to spring into people’s heads will ensure you are positioned for success. By enlightening readers with a step-by-step guide, Hall explains that cultivating habits and strategies in order to engage your audience with help to create and strengthen relationships with them. Relationship building is the cornerstone to remaining front and centre in the minds of target customers, which is turn aids growth and sales. Advice Hall gives on using digital content to truly enhance your target audience’s lives, is easy to comprehend, and the understanding that making sure you are the first thing to spring to mind will drive success and engagement and loyalty, makes complete sense.

So many professions are required to continually learn and update their skills in order to maintain their licences – Doctors, lawyers, engineers – to name a few. Within the fast-paced marketing world it certainly helps to ensure you continue to learn and educate yourself, ensuring you are the best marketer you can be. Add these marketing books to your reading list now.

Engaging Your Email Database

Wednesday, February 20th, 2019

Think about when you receive marketing emails, which ones have caught your attention, had you discussing them with colleagues and impressed you the most? Based on the assumption that your business has an email database that is up-to-date following the General Data Protection Regulations which came into force in May 2018, here are our top tips to ensure you’re getting the most from this popular and effective marketing channel.

Who Are You?
First things first, when your email arrives in the recipients’ inbox you need to ensure the sender’s name and email address is a true reflection of your company. If someone does not know or recognise the sender, they may not open the message at all.

Subject Header
Choosing the right subject line is also key. The best ones are short, punchy, engaging and relevant to the content. Most email software platforms have the ability to test different headers on smaller sections of your database, so you can see which works best. Then send the best performing one to the remainder of your email list.

Personalisation
Generic emails sent to a company’s entire database are no longer sufficient. Personalisation is a must, so ensure when potential customers sign up for your database that you collect useful data which you can use in your communications. Address your recipient by name and write to them from ‘you’, signing off with a name to personalise the message further. This can improve open rates, engagement rates and click-through.

Segmenting
We all prefer to be seen as an individual rather than a customer or number on a list. By tailoring your messages to the needs of your customers you will find they respond better.
Segment your email database to deliver the best results for you. This may be to divide by geographical location, age, sex or previous purchase history. You may have different information or offers depending where in the country (or world!) your customers live.
Keep your email database up-to-date and organised by removing inactive users who don’t open your messages and delete any undeliverable email addresses.

Mobile Optimisation
This is your biggest consideration as the majority of emails nowadays are read on mobile so ensure your message can be clearly read, as you’ve intended, and nothing is being cut off. By using responsive design (that works on a mobile), you will be able to ensure your content is mobile-friendly and easily readable.

Images/Content
Imagery is proven to engage with readers more than just text so ensure you are including pictures, GIFs and videos to accentuate your content. However, don’t overload the message with images as some email providers may not show all imagery by default and some may be automatically blocked. Ensure you have a good balance of text and imagery, so your message is still delivered, should there be an issue with the images.

Consistency
A basic consideration but worth mentioning – do ensure your email branding is consistent to the design and tone of your company. You need to use the same colours, logos, images, fonts and voice across your email, website and social platforms. This makes you easily recognisable and helps to generate brand understanding and trust.

Links – website/social
Your emails will always include links for your readers, whether it directs them to your website homepage, to a specific product page, a blog post or an offer. Help them to arrive swiftly where you want them to go and always ensure your links work correctly. You will lose trust if you direct people wrongly or include a broken link.
Also, be sure to include links to your social media accounts in your email via the simple social icons to encourage people on your database to follow and support your activity across social platforms.

CTA (Call to Action)
Do be clear about what you want your email to achieve. When someone opens your email, what do you want them to do? Read your new blog post? Complete a questionnaire? View new products or take up an offer? Be certain the correct information is clearly visible, so readers take the action you want.

Option to Opt-out (Unsubscribe)
Check that your emails include the option for recipients to manage their subscription with you. That includes the option to unsubscribe. Your database figures may decline a little, but you will know that the people who are engaging and receiving your marketing messages want to hear from you.

Perfect Timing
Be sure to test different delivery days and times to see when it is most effective. Your email should ideally arrive when people are online, so it might be during a weekday commute slot or at lunchtime. You will learn from your data when the highest open rates occur and can tailor future mailers from this information.

Finally, don’t overlook the absolute basics either – send a test email to ensure you see how your message looks on all platforms, to make sure there are no spelling or grammar mistakes and to check all links within the message work and direct the user to the correct page.

We wish you many successful email marketing campaigns!

Christmas Marketing – is it too late to plan?

Monday, November 12th, 2018

It is never too late to get on board with the Christmas Marketing train – unless you’re reading this in January!

As a rule of thumb when I work with clients we start planning Christmas campaigns in June/July for promotion in August/September, with a final push in October/November.  Of course, this depends on what you’re selling.

Think about creating a month-by-month marketing plan and adding all the big occasions for marketing throughout the year – Valentine’s Day, Mother’s Day, Easter, Summer Holidays, and Halloween etc.  Think about what products/services you are going to offer during these periods and how you will promote them.  This ensures that when the time comes it’s not all panic and you’re planned and prepared – knowing what you are going to do well in advance.

You can get any brochures created, e-news campaigns planned and flyers at the ready.

However, if you’re a bit late off the mark, what I would suggest is doing a bit of Facebook advertising – it is simple and cost effective and you get to see results.

Perhaps try emailing your mailing list (if you have one) with last minute offers.

Get in touch with the local press – is there a press release you can send or an eye-catching photo to promote what you’re doing?

What about running a special offer or promotion – Buy One Get One Free or similar?

Competitions go down a treat on social media – is there something you can give away that people would love in time for Christmas

There are lots of little tips and tricks to try with your Christmas Marketing, but you might just have to be a bit creative.  In 2019 try to plan in advance, I’m sure you’ll see a big difference!

If you need some help with your marketing planning drop us a line to see if we can help!

Scary Marketing – get the basics right

Tuesday, October 23rd, 2018

I have worked in Marketing for almost 20 years now and my beady eye is always on the lookout for great campaigns and ideas.  However, it’s so much easier to spot scary marketing.  It just makes me sigh and my heart sinks when I see a piece of bad print, a poorly constructed website or shocking social media.

Here are my top tips for getting the basics right

1 – Plan

You may have a fantastic idea or product that you want to market, but many people jump in feet first without having a plan in place.  Think about the 7 Ps’ – Product, Price, Place, Promotion, People, Processes, Physical Evidence (there is some really useful information here https://www.professionalacademy.com/blogs-and-advice/marketing-theories—the-marketing-mix—from-4-p-s-to-7-p-s)

Do you have a business plan?  Great.  Do you have a marketing plan?  Think about how you are going to sell your product or service, who your customer is, how they will find out about what you are selling.  By taking a bit of time to plan things out can really help you understand what direction you should take.

2 – Brand

Getting the brand right is so important.  There is nothing worse than seeing a ‘clip art’ logo, inconsistent design work or just no design at all with documents created in publisher.  A good brand reflects your business.  It tells people whether you are professional, if your product or service is good value or quality.  It shows you have taken care and attention in making your brand and business work, rather than knocking something together yourself.

It doesn’t have to be expensive and once it’s done you can use it for years to come – if you’ve got it right the first time around.

 

3 – Website

A good website is like a shop window to your business.  Get this wrong and people will leave as soon as they visit.  I won’t be cruel and pick anyone out, but often the worst websites I see are ones that have been built in-house.  “My friend can build websites” or “I watched a YouTube video” are things I’ve often heard.  Again, websites don’t need to cost the earth (trust me you don’t need to pay 5K for a basic brochure website!)  There are some free sites you can use, but they can be time-consuming and if you run into difficulties there is no one technical for you to get help off.  You’re on your own.  It can all get a bit messy – and does it actually work?  It may look pretty, but can it be found on Google, can people read it on a mobile phone, do people actually look at it?

 

4 – Social Media

Social media is a fantastic platform to get messages across, tell people about your brand and bring your business to life.

When using social media, think about what you want people to know about your business.  I see a real mix of how people use social media.  Some people go all out in telling their personal story on their business pages, which is fine and it’s great to add personality into a brand, but do we want to know what they ate for breakfast?  Then, in contrast, some people are so professional and salesy it just puts you off and no one will ever read your posts.  Getting the right balance is key.  Think about the tone of voice – are you professional, are you friendly, are you a bit crazy and kooky?

I have also seen people getting a bit #hashtag happy.  #literally #using #a #hashtag #in #every #word #they #type #in #a #post.  Aggggghhhhhhh don’t do it!  There is no point and it is not effective.  The point of a hashtag is to make the word searchable #a #in #they are not something that people are going to search for in social media, so you don’t need to use them.  Be a bit more clever with them, for example in a post about marketing I may use things like #marketing #socialmedia #Instagram etc, which would help people find my post.

 

5 – Print

Another pet hate of mine is poor printing.  If you want to be a professional business, your printed materials should be too.  There are many online, cheaper printers, but I would recommend talking to your local printer, who often give excellent rates and can print better quality.  They will let you know about different types of paper you can use, if the artwork is right and if any images are poor quality (another massive pet hate of mine – make sure you use good quality images for print – not one you copy off the internet!)  They will often do the design work for you for free too!

If all else fails delegate and pay a professional!  I am rubbish at maths so use an accountant.  If I need legal advice I will call my solicitor – it’s the same with marketing.  If you don’t know what you’re doing there are loads of marketing professionals out there who can help, investing and bit of time and effort into your marketing can really reap rewards!

Click here to find out more about Acorn Marketing (Cumbria) Ltd could help with your marketing.

Every day is a school day

Wednesday, September 12th, 2018

There has been so much back to school marketing around recently it got me thinking and reminiscing about my old school and University days (crikey it’s 20 years since I started Uni this year!)  Everyone always used to say they were the best days of your life and anyone who has been to university will know that they really are!  However, when you leave school or Uni your education does not stop there.  I feel I am always on a continuous journey of learning whether that’s in life, motherhood or work.

When I was in paid employment, I often attended training courses to broaden my skills, whether that was health and safety or leadership management.  However, since being self-employed this has changed slightly.

A few years ago, I decided to become a member of the Chartered Institute of Marketing (CIM).  I wanted an accreditation that proved that I was a legitimate marketer.  There are so many cowboys in the industry and I wanted people to know I was genuine and I actually know what I’m talking about.  At that point, I had about 15 years of experience in marketing, which was enough to prove to the CIM that I was fit for the title.

Ever since I have undertaken a path of Continued Professional Development (CPD) whereby I attend training courses, read books, watch webinars, mentor people – generally try to keep on top of my game.  I record the work I do and undertake reflective statements on what I’ve learnt and how I will implement this in my own work.

By doing this it has ensured that I am continuously learning and developing, being the best marketer I can be.  So, for me, every day is like a school day as I learn new things about myself and my business and continue my education and gain more experience in the wonderful world of marketing.

School Marketing Acorn Marketing Cumbria CIM certificate

My 2018/2019 CIM certificate

 

Juggling act

Wednesday, July 25th, 2018

Running a business and being a mum really is a juggling act!  I’ve spent the day writing social media plans for next month, whilst I’ve got a roast in the oven and washing on the line.

For many years my business was my baby, I put my heart and soul into it.  It was my life.  But, since I became a mum (and step mum) things have changed.  I now have two babies to look after!  Most days I manage to do some form of work, but I’m often checking emails whilst building a jigsaw or reading a book to my little girl.

However, despite it being a juggling act I actually get the best of both worlds.  I can be at home and have precious time with my daughter, but then run a successful business as well.  So, how do I do it…

  • Be organised

My biggest tip is being organised.  There is no way I could do what I do if I was not super organised.  I have lists for each client and what we need to do, plans for social media, plans for advertising, plans for future plans.  I then have a weekly list of everything I need to get done that week with priorities, I even then have a notepad, where I write down what I need to do each day.  I know it sounds a lot, but when you’re juggling ten or so clients at a time, you need to write everything down and plan everything.

I also then have lists at home, shopping lists and lists of what we’re going to eat each day for tea.  I have a work calendar and also a family calendar, so everyone knows what they are doing and when.  My little one is only two and a half, so I think this planning is only going to stand me in good stead when she starts school!

  • Communicate

It is also really important to communicate well.  Not only does it help you to be organised, but it ensures my clients (and family) are happy.  I have a rule that I will always answer emails in 24 hours, or even just acknowledge people if I can’t give them an answer right away.  I also pick up the phone.  We often fire out emails when we’re busy and I’m guilty of that, but if I have something tricky to explain about a piece of work, or if I need a question answering urgently I use the good old telephone to sort things out – an art, which seems to be getting lost these days!

  • Support

Probably the key to my success is the support I have from family – particularly my Mam and mother in law.  Between us, we share the childcare.  If I have an important meeting to attend, I know one of these great women will jump into action, swap shifts and be there to help.  April goes to Pre-school in November, so I will have even more time to get things done!

  • Give yourself a break

I recently let things get on top of me.  I didn’t know whether I was coming or going and felt like I was doing a million and one jobs all the time with no respite.  It seemed like I put everyone at the top of the list apart from me!  I discovered a book called The Self Care revolution, which is fantastic and really gives you a handle on how to manage things, coping mechanisms, stress and how to ‘give yourself a break’.  I think we’re all too hard on ourselves to be perfect at everything whether that is work, motherhood, looks, ageing, weight loss and some times, we just need to take a step back and realise that actually we’re good at what we do.  We may not be perfect at everything, but we’re doing our best!

I now make sure I take some time out for me, cinema, spa days and a daily dose of Yoga.  Have a read…it could help you too!

  • Enjoy it 

The biggest thing is that I love my job.  I enjoy meeting clients, forming relationships, doing marketing and seeing projects come to fruition.  I also love being a Mummy (as most mothers do) and although I say I’m juggling, it’s not really juggling as it’s just life!  It’s what I do and I love it.  I get the best of both words, being a Mum whilst running a successful business.

If you are thinking of starting your own business and you’re a mum, I’d say go for it.  Yes, it will be hard, yes, there will be times when you want to go back to 9-5, but the rewards far outweigh the negatives.  There is no looking back!

Important changes to Facebook marketing

Wednesday, January 17th, 2018

So, have you heard the rumours as well?  There are some important changes to Facebook marketing afoot.  A few people had mentioned to me at the beginning of the year that Facebook marketing was changing and it was going to be harder for businesses to market their product or service through the social media platform.  With this in mind and the fact that I use Facebook marketing for a lot of my client marketing work, I had to investigate.

What did I find…

So, creator of Facebook Mark Zuckerberg posted on his Facebook profile at the beginning of January that things were changing.

“We’re making a major change to how we build Facebook. I’m changing the goal I give our product teams from focusing on helping you find relevant content to helping you have more meaningful social interactions.

[…] As we roll this out, you’ll see less public content like posts from businesses, brands, and media. And the public content you see more will be held to the same standard — it should encourage meaningful interactions between people.[…] If we do the right thing, I believe that will be good for our community and our business over the long term too.”

Personally, I did a little fist pump as I sometimes get sick of loads of adverts, things that people share and random videos.  I just want to see what my friends are up to without all the ‘noise’.  I’ve started moving away from Facebook and using Instagram personally as it doesn’t have all the crap!

However, as a Marketer, I’m holding my head in my hands.  What is this going to mean for businesses?  Will they all leave Facebook and start using other platforms?  Is it going to mean that all businesses need to start paying for advertising?

What changes for Marketers?

Basically, the way information in the news feed is shown is changing – known as the algorithm.  Facebook signals how much engagement posts get i.e how many people comment, like and share.  A post that gets a lot of engagement is quality content, therefore this determines how Facebook shows posts in the news feed – the more engagement, the more priority a post is given.

Facebook will monitor if this engagement is between a person to person or a person to a page.  Person to person will again be given priority.

Facebook is also going to prioritise content that is given more time and care.  Facebook is basically giving the user a more ‘meaningful’ experience on Facebook, rather than users being bombarded with information they don’t really want to see.

However, this will have a significant impact on the way pages, businesses and marketers are able to reach their audience through facebook marketing.  This doesn’t necessarily mean businesses won’t be able to use Facebook for marketing, it just means we will need to work harder in what we post.  It highlights the importance to businesses of creating relevant and effective campaigns and how well planned out and interesting content can make a big difference when addressed to the right audience.

Getting seen on people’s News Feed is going to become more competitive!

Engagement Bait

The second update is ‘Engagement bait’.  We’ve all seen the types of posts that say ‘Like and share’ to win’ or ‘comment if you agree’.  This tactic is known as “engagement bait,” and seeks to take advantage of our News Feed algorithm by boosting engagement in order to get greater reach.   However, after years of analysing posts, Facebook has created a new model which will detect different types of engagement bait.  Posts that use this tactic will be shown less in news feeds.  Be warned!

It’s not all bad news though if you have a local business/page with which your users have a connection or interest and engages regularly with, you are likely to be largely unaffected by the changes.  Facebook has suggested that its new content prioritisation model will put more local news into users’ feeds.  Thumbs up!

What to do next in my facebook marketing?

Really think about what you post on your Facebook business pages.  Is your content quality and interesting to your users?  Do you spark conversations with users and generate good engagement?  If you do, then carry on doing what you do.

You should also encourage users to click the “see first” tab in their news feed preferences – this way they will always see the content you post.

Try not to fall into the ‘Engagement Bait’ trap and avoid leading users to ‘like/share or comment’ – it needs to be a natural engagement.  You will only get penalised!

Remember that photos and videos in your Facebook marketing are great at engaging with your audience, so try to utilise these as much as possible.  Even try ‘live’ videos which can lead to discussions with your users on average get six times as many interactions than regular videos.

Now, if my ramblings about the new changes to Facebook marketing don’t make much sense, watch this video from Facebook trying to explain why they are changing things…

General Data Protection Regulation for Marketing

Wednesday, December 20th, 2017

General Data Protection Regulation for Marketing

The law is changing in 2018.  It will affect all businesses and the way you do your marketing.  It will affect the way you do any email marketing, make sales calls or send direct mail.  I wrote a blog for a client recently about it (click here) and attended a seminar to try and understand what it means for marketers.  I have to say it’s not one of the most exciting things I’ve written about, but it is something everyone needs to be aware of in 2018 and implement changes.

What is GDPR?

The General Data Protection Regulation (GDPR) is a regulation by which the EU intends to strengthen and unify data protection for all individuals within the European Union (EU).  It is set to replace the Data Protection Act of 1998.  The GDPR will apply in all EU member states from 25 May 2018.

What do I need to do?

I would suggest you address this as soon as you can and be prepared…don’t just wait until May to sort it out!  If you want to read more in-depth, click here and read my client blog.  Alternatively here are a few things to bear in mind that might get your started…

1 – Think about what data you are collecting.  You might not think you collect any, but if you use Google Analytics, you collect data about who visits your website – even their IP address.  Quick Fix get a privacy policy on your website that indicates how you use any data you collect.

2 – You need to explicitly ask permission to send someone email marketing.  They must opt-in.  It is not OK to assume you have permission, hide it in your privacy policy, or have a box that someone must untick.  They might once have been allowed, but they’re not anymore.  get consent now…don’t wait for the deadline.  On website contact forms/registration forms etc make sure you add tick boxes so people can ‘opt-in’

3 – It is now not only their permission you have to ask for, you also need to record when they gave you permission and log when they opted in.  If you get an email notification when someone registers that may be enough, but you must keep the email secure.

4 – People have the right to tell you to stop marketing to them and you must make it easy for them to opt out of any future email marketing.  Make sure you have that unsubscribe button on your email.   If it is a printed mailer, make sure you have a phone number/address that people can contact to stop receiving things.  Make sure you keep a list of their details and stop sending them things, otherwise you could face a big fine.

5 – Is your website secure?  Does it have a little padlock symbol in the address bar, or did you get an SSL certificate?  If you store any data whatsoever on your website, you must have an SSL certificate, which encrypts the transmission of any data.  Even a contact form can be passing data, so it is safest to have one.  Ask your web designer about it.

6 – You don’t need explicit consent to send a mailer, letter or brochure, provided you make it clear how they can stop receiving them in the future and the content is relevant to them.  This comes under ‘legitimate interests of your business’

7 – there is a misconception that GDPR only applies to personal data, but it applies to business data as well, even if you only email corporate email addresses the law still applies.

As a member of the Chartered Institue of Marketing it has been important to me to try to understand GDPR for my business, but also to advise clients as well.  I don’t know everything and am still doing lots of research and learning, but I hope that I can become more knowledgeable and in turn help my clients.

Watch this space for further updates

 

Can you teach an old dog new tricks in Marketing?

Monday, June 26th, 2017

Teaching an old dog new tricks

The world of marketing changes all the time and it’s hard to keep up with everything; particularly now digital marketing plays such a vital role in marketing campaigns these days! To ensure I keep on top of my trade I became a Chartered Marketer and joined the Chartered Institute of Marketing in 2013.
Part of being a Chartered Marketer means I need to continually learn and develop my knowledge, so the marketing I do for clients is always up-to-date and I’m giving the best advice I can! Recently I’ve been learning a lot about digital marketing and it is a minefield! No wonder people don’t know where to start! I’d say if you want to learn the basics of how to use social media, websites or Google for example these can be mastered easily, but once you start digging around to try and do more advanced things it opens up a whole can of worms.
I’d say today I’ve spent 2 or 3 hours going backwards and forwards trying to learn new things and not getting very far. Its things I want to learn that sound relatively easy, but trying to master them is another story. I thought the idea of all this digital media/marketing was meant to make our lives easier, but I often seem to find stumbling blocks along the way!
As part of my job I have the time now and then to try and figure these things out and often find a little gem of information that revolutionises the way I work. Today is not one of those days! I just feel so frustrated…and I’d say I’m an active user, experienced and well versed in using all these platforms for doing marketing campaigns! God help anyone who is starting out…no wonder I get so many calls from people needing help.
Anyway, I am all for embracing new technology to develop marketing campaigns for clients – I just wish it wasn’t all so technical sometimes!